Terms of Service

Agreement

These terms apply to your use of Telli2, operated by Astra Flows. By creating an organization or using the service, you agree to them on behalf of your organization.

Business details

Telli2 is operated by Astra Flows. Registered business address: 1302, AJ Towers, Gulberg Expressway, Gulberg Green, Islamabad, Pakistan. Email: hello@telli2.com.

Your account

You are responsible for the people you invite, the roles you give them and keeping sign-in details safe.

Employee data

You confirm you have the right to share employee details with Telli2 and that employees have been told their employer uses Telli2 to gather feedback.

You agree not to use Telli2 to identify individual employees from their feedback.

WhatsApp

Telli2 sends messages through a WhatsApp number your organization connects. You are responsible for following WhatsApp’s rules and only messaging people who expect to hear from you.

Prepaid balance and payments

Telli2 uses prepaid balance, charged in US dollars through our payment partners or by bank transfer. Balance is used as messages are sent and reports are generated.

New organizations receive a free trial credit, and we may add free balance for testing or demonstrations. Free balance has no cash value. The minimum purchase is 50 employees ($150).

Order cancellation

You may cancel a balance purchase before any of it is used by emailing hello@telli2.com with your organization name and transaction ID. Cancellation requests for unused balance are accepted within 30 days of purchase and are refunded in full.

If part of a purchase has already been used, the unused portion can still be cancelled and refunded within 30 days of purchase; the used portion is not refundable.

You can pause or end a running campaign at any time from your dashboard. No further messages are sent and no further balance is used once it is stopped.

Refunds and processing time

Refunds follow our Refund Policy at telli2.com/refunds. We review every refund or cancellation request within 2 business days.

Approved refunds are returned to the original payment method — the card used or the bank account the transfer came from — within 7 to 10 business days of approval. Wallet credits are applied immediately.

Acceptable use

Do not use Telli2 to send spam, harass anyone, break the law, or try to access other organizations’ data.

AI-generated insights

Reports are produced with AI and may contain mistakes. Use them as a guide alongside your own judgement.

Availability

We work hard to keep Telli2 running but cannot promise it will always be uninterrupted or error-free.

Liability

To the extent allowed by law, our total liability is limited to the amount you paid us in the 12 months before the claim.

Ending use

You can stop using Telli2 at any time. We may suspend accounts that break these terms.

Governing law and jurisdiction

These terms, and any dispute or claim arising out of or in connection with them or your use of Telli2, are governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan. The courts of Karachi, Pakistan have exclusive jurisdiction over any such dispute.

Contact

Questions about these terms? Email hello@telli2.com or write to Astra Flows, 1302, AJ Towers, Gulberg Expressway, Gulberg Green, Islamabad, Pakistan.